1.1 We strive to deliver products purchased from Cake Waves in excellent condition and in the fastest time possible. For all purchases of Order value of Rs. 500 or more, we will deliver the order to your doorstep free of cost. Based on cart items and delivery location, a shipping charge will be applicable to all orders under Rs. 500.
1.2 Products will be shipped to an address designated by you, if applicable, so long as such address is complete. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.
1.3 We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected/redelivered to any other address in any circumstance.
1.4 The selected product will be delivered only in the city mentioned as “available” on this website.
1.5 Cake Waves shall not be held responsible for damage of products after delivery.
1.6 If the order is cancelled by us, lost, or undelivered to your preferred location, we will refund the order amount including shipping charges.
1.7 If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behaviour violates our fair usage policy, a delivery charge based on distance will be levied on all orders, irrespective of order value*.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
2 FAIR USAGE POLICY
2.1 We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect distance-based shipping charges for all orders and disable cash on delivery option for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
2.2 Please tap on the “Orders” section under the account menu of the website to check your order status.
3 DELIVERY TO PIN CODE
We only deliver in the cities mentioned on the Website www.cakewaves.com. You can find out ifCake Waves delivers to your PIN Code using the courier serviceability tool available on the cart page. Please tap on “Calculate Shipping” and enter your area PIN code in the respective field to get the required information about standard shipping and it’s availability. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.
All orders placed on Cake Waves Platform are dispatched through other courier/logistics partners. A tracking number is provided as soon as the parcel is dispatched with which you can get updates on the location of the parcel and the estimated delivery date and time. Updates will be provided via E-mails and SMS.
5 CHANGE OF ADDRESS FOR DELIVERY
You can change your order’s shipping address before we’ve shipped it by getting in touch with our customer care representatives. Extra charges (if applicable) shall be levied.
6 DAMAGE OF PARCEL
Kindly reach out to us for pilferage/damage/tempering within two (2) hours of delivery failing which the claim will not be entertained. Whilst we investigate, you are requested to please make note of the below points:
6.1 Please do not use the item for which the claim is being raised.
6.2 You may be required to furnish information like a short description of the case (a few questions will be asked to help us understand the scenario)
6.3The snapshots of the package and other boxes (if any). Try to cover the sides which look tampered/damaged.
6.4 The refund for prepaid/Cash on delivery orders will be done after the investigation. You may not be liable for a refund in any of the scenarios stated below:
6.4.1 Failure to provide adequate information about the case.
6.4.2 Failure to provide snapshots of the packet and box (if any).
6.4.3 If a pilfered/damaged item was received, claims must be made within two hours of delivery.
6.4.4 You must not dispose of the packaging post-delivery. We might need to pick-up your packaging for investigation at our end.